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December 2017

Are You A Nice Person

Tuesday, December 12, 2017

Years ago I purchased a tiny book called "Swanson's Written Rules of Management".  I came across it this week while I was re-arranging some bookshelves.  Bill Swanson was the CEO of Raytheon when he compliled the book.  Rule #32 is one of my favorites.

A person who is nice to you 
but rude to the waiter - or to others
is not a nice person.

This rule - also known as the "waiter rule" - never fails.

In his book, Swanson writes: