Years ago I purchased a tiny book called "Swanson's Written Rules of Management". I came across it this week while I was re-arranging some bookshelves. Bill Swanson was the CEO of Raytheon when he compliled the book. Rule #32 is one of my favorites.
A person who is nice to you
but rude to the waiter - or to others
is not a nice person.
This rule - also known as the "waiter rule" - never fails.
In his book, Swanson writes: