December 2017

Years ago I purchased a tiny book called "Swanson's Written Rules of Management".  I came across it this week while I was re-arranging some bookshelves.  Bill Swanson was the CEO of Raytheon when he compliled the book.  Rule #32 is one of my favorites.

A person who is nice to you 
but rude to the waiter - or to others
is not a nice person.

This rule - also known as the "waiter rule" - never fails.

In his book, Swanson writes:

I was recently interviewed by Steve Burge over at OSTraining for their monthly podcast.  Over the years, I've created well over 1,000 video tutorials for WordPress, Joomla, Drupal, Mautic and other brands.

You can listen to the podcast at https://www.ostraining.com/blog/podcasting/rod-martin/